ADA: Tickets regarding ADA accommodations and services
Donation Request: When organizations write in asking for donations to their auctions and fundraisers. Assign to Ann.
Gift Card: inquiries about gift cards
Kudos: Positive guest feedback about their experience at the theater, be that the production, the customer service, or another aspect
Lost & Found: Belongings lost and/or found in the theater
Memberships: Customer inquiry regarding availability of Subscriptions and/or Memberships
Offers and Ads: Unwanted promotional offers from third party mailing lists. Be sure to unsubscribe from unwanted offer lists after tagging the e-mail. Merged with 'Mailing Lists' tag.
PAH not received: Any time we identify a customer who ordered print at home tickets who says they've not received them.
Pending Credit Card Auth Hold: When an authorization hold is placed on someone's card in Spektrix
Price Concerns after Purchase: Customer inquiry expressing concern for the price they paid, versus the price available through a recent promotion
Privacy: Customer expresses concern over how their personal information will be used by Curran
Refund Request: Requests for money back
Subscriptions: same as "Membership" tag. (May end up merging the two tags).
Ushering: Inquiries for ushering opportunities
When are tickets mailed: Inquiries about when physical Curran tickets will be mailed
Website Issue: When a customer is experiencing trouble with the website, but the issue is either isolated, or does not appear to be part of a larger trend
Goldstar: e-mails from Goldstar. (They also get assigned to Griffen). These will also each get tags relating to the dates the e-mails refer to, including so far:
Jan.27 Day File
Jan.28 Day File
Feb.3 Day File
*Recurring Technical Issues*: When multiple customers reach out because they are experiencing the same technical issue, create a new tag that includes the date and a brief description of the problem. Ones we have so far include:
Oct.6 ticket path issue
RESET PASSWORD NOT WORKING
Redundant Thank You Email Issue
Oct.19 TICKET PATH ISSUES